Frequently Asked Questions
How do I place an order?
Simply select your favorite items, add them to your cart, and complete the checkout process. Follow the instructions to confirm your order.
What payment methods do you accept?
We accept advance payment only. Orders are processed after full payment confirmation.
Do you offer Cash on Delivery (COD)?
No, we do not offer Cash on Delivery. Full advance payment is required to confirm your order.
How long does processing take?
Orders are processed within 2–5 working days. Each order is packed carefully with love ♡
How long does delivery take?
Delivery usually takes 2–5 working days depending on your city and courier service.
Can I cancel my order?
Orders cannot be canceled once they are confirmed and processed.
What if I receive a damaged or wrong item?
Please record an unboxing video and contact us within 48 hours with photo or video proof. We will review and help resolve the issue.
Do colors look exactly the same in real life?
Colors may vary slightly due to screen and lighting differences.
Are your products waterproof?
Please click on the product description to check whether the item is waterproof or not, as it may vary by product.
How can I contact you?
You can contact us through our website, Instagram, or WhatsApp. We are always happy to help ♡
You can contact us through our website, Instagram, or WhatsApp. We are always happy to help ♡
Thank you so much for supporting My Little Shop!